Privacy Policy

Effective Date: August 1, 2026  |  Last Updated: August 1, 2026

At Santi's Fountains, located in Riverside, California, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or purchase our products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Information you provide to us:

• Name, email address, phone number, and mailing/billing address
• Purchase and order details (products, quantities, payment information)
• Messages, inquiries, or feedback you send via our contact forms or email
• Any other information you choose to share with us

Information collected automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on our site, and links clicked
• Referring website or search engine
• Device identifiers and general geographic location (city/state level)
• Cookie and tracking data (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Respond to your questions, inquiries, and customer service requests
• Send you order confirmations, receipts, and important account updates
• Send promotional emails, newsletters, or special offers — only with your consent
• Improve our website, products, and overall customer experience
• Detect, prevent, and address fraud, security incidents, or technical issues
• Comply with applicable legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only as described below:

• Service Providers: Companies that help us operate our website, process payments, fulfill orders, or communicate with you (e.g., payment processors, shipping carriers, email marketing platforms).
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Santi's Fountains, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

We require all third-party service providers to respect the security of your information and to treat it in accordance with the law.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption on our website
• Limited access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

When your personal information is no longer required, we will securely delete or anonymize it.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us recognize you and remember your preferences.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, session management).
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve it (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at the information below.

9. California Privacy Rights (CCPA)

As a California-based business, we are committed to honoring your rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you have the following rights:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purpose for collecting it, and the categories of third parties we share it with.
• Right to Delete: You may request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. You do not need to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.

To exercise any of these rights, please contact us using the information in Section 11. We may need to verify your identity before processing your request. We will respond to verified requests within 45 days, as required by California law.

10. Your Communication Preferences

If you have opted in to receive marketing emails or SMS messages from us, you may opt out at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send
• Replying STOP to any marketing SMS message
• Contacting us directly at the email or phone number listed below

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your purchases or account (e.g., order confirmations, shipping updates).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email or by placing a notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the revised policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out: